TOP-3 Airlines in Eastern Europe
A senior flight attendant had to carry about 10 kg of documentation for the flight. After the flight, they had to fill out paper reports and hand them over to the administrator.
The flight attendant received all the information on paper at the briefing and had no access to up-to-date information afterwards.
Our system and business analysts spent 6 months at the S7 Airlines office in Domodedovo to study 23+ barely described systems integration with an endless variety of data. It took about 1 year to create the new infrastructure where all the data is interconnected and is coming in correctly from various sources.
Also, our team evaluated business processes and developed a thorough digital transition plan. Based on that analysis, specification and solution architecture were composed:
Convenient flight schedule is able to display UTC time, home airport time, and destination time.
Flight information is displayed on an informative dashboard based on the atomicity principle
A flight attendant does not need to carry reports to the administrator after the flight anymore; everything happens via a new interface that sends reports directly to the admin panel. To ensure that it’s fast and convenient, we carried out numerous usability tests.
The task was extremely challenging due to absence of Internet on the plane and limited Edge connection at the airports. It took 6 months to ensure that all heavy reports with images and videos of incidents stop getting lost and always reach the admin panel.
Now a flight attendant gets the most up-to-date information about passengers – those who arrived late and missed the flight. On the cabin map passengers with reduced mobility and those with pets are also highlighted. The flight attendant can quickly find each passenger using a text search or by just clicking on a cabin seat on their tablet:
Contains all the necessary information about the details of their transportation and allows to collect additional information
Displays the meal preferences of business class passenger’s and also reminds the flight attendant about orders
The flight attendant can get a feedback from any passenger and all the info will be immediately displayed on the flight attendants manager’s screen
During the flight a passenger can get compensations for the airline failures and inconveniences.
Waybills help to account for consumables spent on the flight and significantly increase savings on procurement
Displays colleagues on the flight, and also allows the senior flight attendant to change the positions of the crew
Implementation of an online chat between the crew and ground services
Tons of paper (10 kg per flight) were replaced by a user-friendly interface with search, interactive table of contents, and bookmarks
We didn’t forget about the widget, either 🙂
Assembled a nice UI-kit
This is already the second version of the CCP app; we created the first one 5 years ago and throughout those years we never stopped working on it to keep it up-to-date with the new processes. Now the new app is acquiring more features, moved from iOS to Android, and keeps growing.
Guys from KOTELOV developed a large-scale system that required extremely high technical expertise and took the service on board to a new level.
Product owner S7 Airlines